Refund policy
RETURN & EXCHANGE POLICY
At ADREAM Creations, every product is made to order specifically for you once your order is placed. Because of this process, we do not accept general returns or exchanges for reasons such as selecting the wrong size, color, or change of mind.
Please review all sizing charts and product details carefully before placing your order.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, or you received the wrong product, we will gladly work with you to resolve the issue.
To request assistance, please contact us within 7 days of delivery at info@adreamcreations.com with:
- Your order number
- A description of the issue
- Clear photos showing the problem
Once reviewed, we will determine whether a replacement or refund is appropriate. Because our products are fulfilled through a third-party production partner, resolution times may vary depending on the nature of the claim.
NON-RETURNABLE ITEMS
The following items are non-returnable:
- Made-to-order apparel
- Personalized or custom products
- Items marked as final sale
- Products damaged through normal wear, improper washing, or misuse
SIZE EXCHANGES
We do not offer size exchanges at this time because all items are produced on demand. Please review sizing information carefully before ordering.
ORDER CANCELLATIONS
Orders begin processing shortly after they are placed. Cancellations or modifications are only possible within a limited time after checkout. If you need assistance, contact us as soon as possible at info@adreamcreations.com.
SHIPPING ISSUES
We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or incorrect shipping information entered during checkout. Please ensure your shipping address is correct before completing your order.
CONTACT US
ADREAM Creations LLC
info@adreamcreations.com